Your Sign-in Profile

Use the Sign-in Profile page to update your ID, password and security information. Click on the User ID drop-down menu located on the right-hand side of the Global Navigation bar and select Sign-in Profile from the menu to access this page.

Note: You can also access this page from the first login screen for the product. Click the Help drop-down menu, then select the Update my sign-in profile option.

 

To start your research, enter your ID and password and click Sign In. The sign-in form contains the following options:

Option

Description
ID Enter your ID.
Password Select this to change your password.
Forgot your ID or password?

If you've forgotten your ID or password, click this link to request your ID or start the process for creating a new password.

Your ID:

  • Must contain 8 to 50 characters
  • May not contain spaces
  • Can contain the following special characters: ! $ & ' * - ? ^ _ ` { } ~ . @

Your password:

  • Must contain 8 to 50 characters with no spaces
  • Cannot include your ID or any of your 5 previous passwords
  • Must include at least one character from 3 of the following categories:
    • Upper-case letters (A-Z)
    • Lower-case letters (a-z)
    • Numbers (0-9)
    • Special characters like! # $ % & ' * + - / = ? ^ _ ` { | } ~ . @
Sign In

Select this to sign in to the service.
Security question If you forget your password and need to create a new one, you are asked for a security question. Select a question from the drop-down list.
Remember me

Select this to skip the sign-in page each time you use this product.

  • If you use more than one browser, remember to save your sign-in information on each one.

  • We recommend not using this function on public workstations. All research done on the workstation you're using (and any applicable charges) will be assigned to the ID that was being used when Remember Me was selected.

  • To turn off the Remember Me option, sign off the product and click the Forget My Sign-in Information link on the page that appears.

  • If you use more than one computer and you change your password on one, you'll need to enter your ID and new password on the other computers the next time you sign in, even if Remember Me is selected.

 

Confirm your email address

Re-enter your email address.

Help

Options in the Help menu include:

  • What hardware do you need? Select this link to view hardware or connection recommendations.

  • Which browsers are supported? Select this link to view browser setting recommendations.

  • Update my sign-in profile Select this to change your ID, password, or security information (your security question and answer or your email address).

 

 

The last time you signed in, you used the sign-in credentials of the organization shown on this page. You can sign in again with those credentials or use another ID and password. If you don't want the system to save your organization credentials, select the Clear credentials link.

 

The following options are available on the Sign-in page:

Option

Description

History

Select this link to see the history of all of the times someone has signed into this account. You can view the Sign-in Date and IP address .

ID This is your current ID.
Change ID Select this to change your ID.
Change password Select this to change your password.
First Name Enter your first name in the box.
Last Name

Enter your last name in the box.
Security question If you forget your password and need to create a new one, you are asked for a security question. Select a question from the drop-down list.
Answer Enter your answer to the selected security question. When you are asked for the answer you need to enter it exactly as you type it here (using the same case and punctuation), so be sure that you can remember how you enter it.
Email address

Enter your email address here.

Note: We need your email address so we can contact you to confirm any password updates or communicate with you if you forget your password. We won't use your email address for any other purpose.

Confirm your email address

Re-enter your email address.

Mobile number

Enter a mobile number if you want to be contacted for security reasons. This is optional.

Note: Any phone numbers you provide will only be used in connection with account security. If you do not provide a telephone number, security notices will be sent to your email address.

Language Preference

Select your preferred language from the drop-down menu.

Display Preference

Select your preferred displayed language preference from the drop-down menu.

TimeZone

Select your time zone from the drop-down menu.

Preference Manager

Select this link to go to our website Preference Manager to select which emails you want to subscribe to, if any.

Save / Close Buttons

Select the Save button to save any changes you have made. Select the Close button to exit without saving.